Terms and Condition

• Your access to, and use, of all treatments, services, and products purchased at ikoi Spa are subject to our terms and conditions

• By receiving treatments at ikoi Spa, accessing our website, e-commerce, and making
purchases, you are agreeing to the terms and conditions and are hereby bound to adhere to them

• We endeavor to ensure the accuracy of our price list, however, we reserve the right to amend our prices at any time

• All treatment times shown are approximate and include preparation time

• All treatments and prices listed are subject to change without notice

• Payments are to be made in full on the completion of the treatment

• A cancellation fee of 50% of booked treatment price will be charged if given less than 24 hours’ notice, and 100% of the treatment price will be charged for “no-shows”

• Credit card information is required at the time of booking in order to secure your reservation

• Requested treatments and preferred times should be made in advance and are subject to availability

• Some treatments are restricted from certain medical conditions so we strongly advise you speak to your medical practitioner if this applies to you. Please also notify us at the time of your booking

• ikoi Spa clients must be 16 years of age and over

• If you are using a gift voucher for payment you must notify staff at the time of booking, and surrender the original voucher at the time of payment

• Treatments included in packages cannot be changed and must be completed by the same person, on the same day

• We regret that our day spa packages and gift vouchers are non-refundable and non-extendable whatever the circumstances

• ikoi Spa requires all clients to adhere to our Spa Etiquette, in order to provide the best possible experience for all