SPA ETIQUETTE

Reservation

Please call us on 09 489 1818 to make your reservation. We recommend you schedule appointments well in advance to ensure your preferred treatment times. We require credit card information in order to secure your reservation. Spa prices and services are subject to change.

Cancellation Policy

If you must cancel or reschedule an appointment, please give 24 hours notice prior to your scheduled appointment time to avoid a 50% charge. “No-shows” will be charged the full treatment amount. If you are running late, a phone call is always appreciated. Your arrival time will determine the length of your treatment time, which will end as scheduled to ensure the next guests may begin promptly.

Arrival

Please arrive at least 15 minutes prior to your scheduled appointment time to make full use of our spa facilities, as well as to relax and enter the peaceful, tranquil environment of ikoi Spa. As a courtesy to the next guest, late arrivals will limit your treatment time to ensure other clients are not delayed. Full value of your treatment will still be applied.

Health Conditions

If you have health concerns or are pregnant, please be sure to notify our spa staff when booking your treatment. Prior to each treatment guests are requested to complete the necessary consultation form. All information provided will be kept confidential and will only be used in order to provide a better spa service to you.

Age Restriction

Children under the age of 16 are not permitted to ensure a peaceful atmosphere. Clients under 16 years of age wanting a spa treatment are allowed to do so under parent supervision. Please mention at the time of booking.

Spa Attire

Complimentary disposable slippers are provided for you to change into on your arrival at ikoi Spa. This is to ensure maximum comfort throughout the duration of your spa experience, as well as for health and hygiene purposes. You are welcome to take these with you when you departure.

Spa Ambience

Our aim is to provide a tranquil environment, therefore we politely request that mobile phones and other electronic devices are turned off or switched to silent for the duration of your visit. We also request clients to keep their voices down as to avoid disturbing other clients.

Spa Hours

ikoi Spa is open 6 days a week from Tuesday to Sunday, 10:00am – 8:00pm. We are closed on Mondays. Online bookings are available 24 hours, 7 days a week via our website. We always endeavor to reply your enquires as soon as possible.